Cancellation Policy

1. Cancellation Policy Status

• For most SatNxt digital products, cancellation is not applicable after order confirmation and delivery.
• This page is published to meet payment vendor compliance requirements and to provide transparent customer communication.

2. Digital Products (Reports, Datasets, Data Access)

• Once a digital report, dataset, file, or platform access is delivered/provisioned, the order cannot be cancelled.
• Access credentials, downloadable content, and delivered data are treated as consumed upon delivery.

3. Before Delivery (Limited Cases)

• If a request is raised before any data/file/service delivery begins, SatNxt may review cancellation on a case-by-case basis.
• Any approved financial adjustment will follow our Refund Policy.

4. Subscription Billing Cancellation (If Applicable)

• For recurring plans, cancellation will stop future auto-renewal cycles.
• Current billing period charges remain payable and are not cancelled retroactively.

5. How to Raise a Request

If you believe your case qualifies for pre-delivery review, share:

• Registered email address and transaction/order reference.
• Reason for request and proof that delivery/access was not completed.

6. Policy Updates

• SatNxt may revise this policy from time to time and publish updated versions on this page.