Refund Policy

1. General Policy

• All purchases are considered final once access is granted to digital content or services.
• Refunds are reviewed on a case-by-case basis at SatNxt's sole discretion.

2. Eligible Refund Scenarios

A refund may be approved only in situations such as:

• Duplicate payment for the same order due to payment gateway or technical error.
• Payment captured but service/report was not delivered due to a verified technical issue.
• Unauthorized transaction reported and validated according to payment network rules.

3. Non-Refundable Cases

• Change of mind after purchase.
• Failure to use purchased services within the subscription period.
• Downloads or access already consumed for digital reports, datasets, or documents.

4. Refund Request Timeline

• Refund requests must be submitted within 7 calendar days from the date of payment.
• Requests raised after this period may not be considered.

5. How to Request a Refund

Email us with the following details:

• Registered email address and transaction/order reference.
• Reason for refund request with relevant screenshots or proof, where applicable.

6. Refund Processing

• Approved refunds are processed to the original payment method.
• It may take 5-10 business days for the amount to reflect, depending on your bank or card issuer.

7. Changes to This Policy

• SatNxt may update this policy from time to time to reflect legal, operational, or service changes.